There have been many issues over the last couple of weeks that resulted in customer service issues and a negative review that need to be resolved. Masks & hygiene: Masks need to be worn at all times when helping customers at checkout, while making drinks and generally anytime a customer is in the shop. That means as soon as a …

  I/O In: Elliott, Lucy Out: Than   Soy Milk Soy Milk has the tendency to coagulate when mixed with espressos, creating a chunky top layer. It also doesn’t pour latte art well. We’ve tried every brand of soy milk. So when steaming soy milk, do not add any foam. Just steam it to heat it up (keep it spinning!). …

  I/O In: Naomi, Morgan King Out: Hayley (end of week), Suzanne   New Menu Items Handbrew Menu: The Handbrews on the menu board have been updated with all the current available coffees, so it is now accurate. Please review it the next time at your next shift. Please note, a lot of the Ethiopian coffees are from the Yirgacheffe region. …

In the last few weeks, there have been many incidents involving cell phone use and incomplete tasks. This has led to us not being able to serve customers quickly and give them the quality they expect. Effective immediately, cell phones and smart watches are not to be used by employees during shifts. This applies to checking messages and email, talking …

UPDATE: THESE CHANGES WILL TAKE PLACE ON SATURDAY, AUGUST 23.   Square released an update to their reports last week. Because of this change in Square, the daily tip report will not be available by iPad. While in the past, credit card tips were paid out immediately following a shift, this is no longer possible due to the changes Square …

This is our second year at Art in the Park! Last year was a huge success and we had a great time meeting new people and introducing them to Shortwave. Our goal is to introduce as many people as possible to our coffees and shop and to make as many sales as possible. Art in Park is a really fun, high …

Outdoor Seating Start putting outdoor seating out everyday. If it is raining, it can be put out once it stops raining.   I/O Welcome to Kate, coming over from three story. Ashlyn has shifted over to Boone Olive Oil Co.   Batch Brew Current settings is 160g 5×5, 9.5 grind Use the 32oz pitcher to grind into, instead of directly into …

Time Clock/Missed Punches A new form is on the team site to collect missed time clock punches. Use it whenever you miss a punch. It is under forms.   Open Tickets on Square Please do not use tickets for your own purchases. We use tickets when customers request to open a tab or when groups come in and one person …

Work Schedules Here are some updates to scheduling:Weekly schedules are now handled by Munir. We will do our best to issue schedules one week in advance. Email your availability updates and off requests at least two weeks in advance to Munir at munirm@shortwavecoffee.com. Please write your availability and off requests as a list so it clear. Also include how many …

Pastries and food We’ve added some new food items to our offerings. Muffins: Chocolate, Blueberry and Banana Nut Butter Croissants Peggy Jean Pies Fluffybutt cookies: Chocolate chip and sugar cookies. The new sugar cookies are naked without frosting so it will be less sweet. Fresh fruit cups: Make sure to keep the cups on ice and change the ice when …